Information posted/published on STILORAMA is obviously publicly available. We collect and store the following personal information:
Email address, address and physical contact information.
We use users' personal information to:
· Provide our services;
· Resolve disputes and troubleshoot problems;
· Encourage safe trading and enforce our policies;
· Customise users' experience, measure interest in our services, and inform users about services and updates;
· Communicate marketing and promotional offers to you;
WHAT PERSONAL DATA WE COLLECT
STILORAMA may collect the following information about you:
Your contact details: name, postal addresses, telephone numbers (including mobile numbers) and email addresses;
Your online browsing activity on STILORAMA
Your encrypted password(s)
Your communication and marketing preferences
Your correspondence and communications with STILORAMA
Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback
To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country where your computer is located, the web pages viewed during your visit, the advertisements you clicked on.
Our website is not intended for children and we do not knowingly collect data relating to children.
To make full use of the online shopping and personalised features on our websites, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
What are cookies used for?
Our cookies store information about your browsing and purchasing behaviour. Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information.
Third Party cookies: First-party cookies are the cookies that STILORAMA set from its website; third-party cookies are cookies on a STILORAMA website that come from different domains. We don't control the setting of these cookies, so it’s worth checking the third-party website for more information about their cookies and how to manage them.
How do I disable cookies? If you'd prefer to restrict, block or delete cookies from STILORAMA, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.
What happens if I disable cookies? This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.
HOW LONG DO WE KEEP YOUR DATA?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
HOW WE PROTECT YOUR DATA: STILORAMA is committed to keeping your personal data safe and secure.
Our security measures include:
Communication with our website is protected using ‘HTTPS’ technology.
Your personal data is password protected.
All personal data is held on encrypted storage.
Security controls which protect the entire STILORAMA infrastructure from external attack and unauthorised access.
WHAT YOU CAN DO TO PROTECT YOUR DATA:
STILORAMA will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from STILORAMA asking you to do so, please delete it and do not respond.
If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.
In addition, we recommend that you take the following security measures to enhance your online safety both in relation to STILORAMA and more generally:
Keep your account passwords private. Remember, anybody who knows your password may access your account.
When creating a password, use at least 6 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by accessing your account, clicking ‘your account’, and selecting ‘edit’ next to the password field.
Avoid using the same password for multiple online accounts.
STILORAMA confirms that any personal data collected will be
Processed lawfully, fairly, and in a transparent manner
Collected for specified, explicit and legitimate purposes
Adequate, relevant and limited to what is necessary
Accurate and, where necessary, kept up to date
Processed in a manner that ensures appropriate security
HOW WE USE YOUR DATA
We want to give you the best possible customer experience. STILORAMA use your personal data:
To provide services to you;
To process payments;
To make a tailored website available to you;
To manage any registered account(s) that you hold with us
To verify your identity
For crime and fraud prevention, detection and related purposes
To contact you electronically and by post about promotional offers, products and services which we think may interest you
For market research purposes - to better understand your needs
To manage customer service interactions with you; and where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information.
However, we share your data with the following service providers as an essential part of being able to provide our services to you:
Companies that do things to get your purchases to you, such as payment service providers.
Professional service providers, such website hosts, who assists us to run our business
LEGAL BASIS FOR USING YOUR DATA
STILORAMA collects and uses customers personal data because it is necessary for
The pursuit of our legitimate interest
The purpose of complying with our duties and exercising our rights under a contract for facilitating the sale of goods to a customer from our website to a third party's website
Complying with our legal obligations
We rely on consent as a legal basis for processing in relation to sending direct marketing communications via email or text in cases where legitimate interest does not already apply. In general, we only rely on legitimate interest to send marketing communications in certain circumstances to customers. Where we rely on legitimate interest individuals are always given the opportunity to opt out.
You have the following rights:
The right to ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10);
The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge;
(As set out below) the right to opt out of any marketing communications that we may send you.
If you wish to exercise any of the above rights, please contact us stating reference Compliance Officer using the contact us via this link here
HOW CAN YOU STOP THE USE OF YOUR DATA FOR DIRECT MARKETING?
Click the ‘unsubscribe’ link in the footer of any email communication we send you.
If you want to exercise your rights regarding your personal data, please contact us stating reference Compliance Officer using our contact form
We don’t sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We do not store or share credit card details. We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a posting or other content violates other’s rights, or protect anyone’s rights, property, or safety (for example, if you submit false contact details or impersonate another person, we may pass your personal information to any aggrieved third party, their agent or to any law enforcement agency).
Using Information from Stilorama.com
You may use information gathered from Stilorama.com only to follow up with another user about a specific posting on our Fashion Marketplace, not to send spam or collect personal information from someone who hasn't agreed to that.
Communications and email tools
You agree to receive marketing communications from us unless you tell us that you prefer not to receive such communications. If you don't wish to receive marketing communications from us, simply indicate your preference by following the directions provided with the communication.
This policy was last updated in May 2018.